All Case Studies
Abstrabit Technologies
AI Process Automation
case study
💎 Pompeii3 · 100+ Year Family Jeweler · Global E-Commerce

Weekend Emails Waited 48 Hours.
Now Resolved in 90 Seconds.

An AI email agent that pulls live Shopify + ShipStation data and resolves customer tickets autonomously — 24/7, in 4 languages.

99%
Faster response time
60%
Tickets fully automated
24/7
Always-on coverage
4 langs
EN · ES · FR · ZH
Client
Pompeii3
Industry
Fine Jewelry / E-Com
Heritage
100+ years family-owned
Location
Illinois, USA
Users
Support team + customers
The Problem

Century of Craftsmanship.
Undermined by a 48-Hour Email Queue.

FRI business hours
Emails answered
FRI 5pm+
Accumulating
SAT — SUN
No responses · backlog grows
MON 9am
Staff arrives to backlog
🌍
Time Zone Trap
36–48h
delay for international customers
🔁
Lookup Overhead
5–8 min
per routine ticket · manual lookup
💔
Brand Damage
~$2K
avg order value left waiting
70%
routine
42% Order / tracking status
28% Return / exchange
13% Product questions
17% Complex / complaints
How It Works

Classified. Data Pulled. Drafted.
Under 2 Minutes — With Live Order Data.

📧   Incoming Customer Email — 24/7
↓ classified on arrival
🏷️ Smart Triage — Intent + Sentiment
order_status return_request warranty product_inquiry complaint shipping_issue payment gift_inquiry
↓ live data pulled from connected systems
🔗 Live Data Integration
🛍️Shopify — orders, status, customer historyGraphQL
📦ShipStation — tracking, carrier, ETAREST
📚 RAG Knowledge Base
Return policy Warranty terms Gemological info Ring sizing Financing
↓ draft generated · confidence scored
≥ 0.90
✅ Auto-Send
Routine tickets with full data. Sent without human review.
0.70 – 0.89
👁 Human Review
Draft staged. Agent approves with one click.
< 0.70
🚨 Escalate
Complex or high-sentiment tickets routed to human.
↓ follow-up & audit trail
📤
Response Sent
📝
Ticket Logged
📊
Analytics
🔁
Follow-up
Live Proof

Real Ticket. Real Data.
Resolved End-to-End. No Human.

Sunday 9:41pm · auto-resolved
Human review queue — Monday 9am
👁   Awaiting Review
3 of 47 tickets
Marcus T. — ring never arrived
FedEx shows delivered · customer disputes
dispute
Priya S. — return window edge case
Day 32 return · policy is 30 days
policy edge
Custom engraving inquiry
Conf: 0.73 · ambiguous pricing
low conf
Weekend breakdown — Sat–Sun
Total tickets47
Auto-resolved29 (62%)
Human review queue15 (32%)
Escalated3 (6%)
Avg. response time< 2 min
Human hours spent0
Multi-language responses
EN ES FR ZH DE IT
Impact

Backlog Eliminated. Team Freed.
International Customers Answered Instantly.

99%
Faster response time
(48 hrs → under 2 min)
60%
Tickets fully automated
zero human touch
24/7
Always-on coverage
across all time zones
Response Time
Before
36–48 hrs
After
< 2 min
Automation Rate
Before
0% automated
After
60% automated
Staff Manual Load
Before
100% manual
After
60% reduction
Anthropic Claude LangChain RAG pipeline Shopify API ShipStation API Intent classification Sentiment analysis Python AWS
Metric
Before
After
Avg response
36–48 hours
< 2 minutes
Automation
0%
60% automated
Availability
Business hours
24/7 always-on
Weekend backlog
36–48 hours
Eliminated
Staff load
100% of tickets
60% reduction
Intl. experience
Delayed
Instant · multilingual
Design Philosophy
The system never pretends to be human. It provides real order data, real tracking numbers, and real delivery estimates — then routes anything uncertain to a person. Trust is built on accuracy, not impersonation.
Abstrabit Technologies
AI Process Automation